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DipanshuTechBuilding Digital. Driving Growth.

AI Agents

Voice AI AgentsCalls That Handle Themselves.

Voice AI agents that answer and place calls with sub-second turn-taking — the speech-to-text, the language model, the text-to-speech, the telephony, the eval suite and the audit log that make a voice agent safe enough to put in front of a customer.

10+Years Experience
100+Projects Delivered
50+Expert Developers
20+Industries Served

Overview

A voice AI agent is a phone call, engineered

A voice AI agent is a member of the team that picks up the phone. The work is the speech-to-text, the language model, the text-to-speech, the telephony, the turn-taking, the barge-in, the hold, the transfer, the audit log. The phone call is the product, and every part of it has to be engineered.

We build voice AI agents with the telephony, the STT, the LLM, the TTS, the eval suite and the audit log as part of the architecture from sprint one. The output is a voice agent that handles the call, not a demo that works once and then breaks on the second call.

This is the wrong engagement if the call volume does not justify the build. Voice agents are a serious investment, and the right answer for a low-volume use case is a human team or a simple IVR.

  • Sub-Second Turn-Taking — The conversation dynamics that make the call feel like a call, not a hold queue.
  • Telephony Native — A native integration with the phone network, not a side-channel tool.
  • Barge-In & Hold — Barge-in, hold, transfer — the conversation dynamics the use case needs.
  • Audit-Logged — Every call logged with the transcript, the actions and the user, for the QA the team needs.

What we deliver

Everything included in our voice ai agents

Inbound Voice Agents

Answer inbound calls, route, take a message, or handle the call end-to-end.

Outbound Voice Agents

Place outbound calls — reminders, confirmations, follow-ups — with the eval that proves it.

Telephony & Integration

Twilio, Exotel, Plivo, the telephony that connects the agent to the phone network.

STT, LLM, TTS

Speech-to-text, the language model, text-to-speech — the voice pipeline engineered end-to-end.

Turn-Taking & Barge-In

Sub-second turn-taking, barge-in, hold, transfer — the conversation dynamics.

Audit Log & Eval

Every call logged, every action auditable, with the eval the QA team can act on.

Our process

A proven process for successful delivery

  1. 01

    Discover

    We agree the use case, the call flow, the telephony and the escalation criteria.

  2. 02

    Plan & Design

    We design the agent, the telephony, the pipeline and the eval suite.

  3. 03

    Develop

    We build in two-week sprints with the QA team testing as we go.

  4. 04

    Deploy

    We ship to production with the telephony, the eval and the audit log live.

  5. 05

    Optimize & Grow

    We read the resolution rate, the eval and the QA feedback.

Technology

Built with a stack that stays maintainable

Telephony

  • Twilio
  • Exotel
  • Plivo
  • Vonage

STT

  • Deepgram
  • Whisper
  • Google STT
  • AssemblyAI

LLM & TTS

  • OpenAI
  • Anthropic
  • ElevenLabs
  • Cartesia

Orchestration

  • LiveKit
  • Pipecat
  • Custom pipelines

What you can expect

Turn-Taking Target
<1sTurn-Taking Target
Calls Auto-Handled
40-60%Calls Auto-Handled
Coverage Without Headcount
24/7Coverage Without Headcount
Calls Audit-Logged
100%Calls Audit-Logged

FAQs

Questions we get asked

Something not covered here? Ask us directly.

When the pipeline is engineered. We use a high-quality TTS (ElevenLabs, Cartesia, OpenAI) with the voice that matches the brand. The eval suite includes a voice quality test, and the QA team reviews the calls weekly. The agent sounds like a person, not a robot, because the pipeline is right.

The conversation dynamics are part of the architecture. Barge-in (the caller interrupts the agent), hold (the agent puts the caller on hold), transfer (the agent transfers to a human) — all engineered, all tested, all in the eval suite. The conversation feels like a conversation because the dynamics are right.

A clear escalation path, with the criteria, the context the human needs, and the call record that follows the case. The agent transfers when the case is genuinely complex, the human picks up with the context, and the resolution time drops. The escalation is the most important part of the system.

Yes. The voice pipeline runs against Twilio, Exotel, Plivo, Vonage or your existing PBX, with the deployment model agreed in the discovery. The eval suite runs against the real telephony, not a mock, and the QA team reviews the real calls.

Ready to start your voice ai agents project?Let’s scope it together.

Tell us the outcome you need. We’ll come back with an approach, a timeline and a written estimate.