Churn Prediction
Predict which customers are about to churn, with the reasons and the actions.
AI + Data
Predictive analytics for the forecasts the business needs to make — the data pipeline, the model selection, the training, the eval suite, the deployment, the monitoring and the integration with the systems the business runs on.
Churn Prediction
Demand Forecasting
Fraud & Risk Scoring
Lead Scoring
Lifetime Value
Custom Predictive Models
Overview
Predictive analytics is the work of forecasting a business outcome — churn, demand, fraud, conversion, lifetime value — from the data the company already has. The work is the data pipeline, the model selection, the training, the eval suite, the deployment and the monitoring. The model is one component, the system is the product.
We build predictive analytics with the data pipeline, the model selection, the training, the eval suite, the deployment and the monitoring as part of the architecture from sprint one. The output is a forecast the business can act on, not a model that lives in a notebook.
This is the wrong engagement if the data is not yet in shape, or if the use case is a one-off report, not an ongoing forecast. We will say so on the call.
What we deliver
Predict which customers are about to churn, with the reasons and the actions.
Forecast demand for the product, the SKU, the region, the period the business plans against.
Score transactions, applications, sessions for fraud and risk, in real time.
Score leads for conversion, with the reasons and the next action the sales team should take.
Forecast customer LTV, with the segments the marketing team can act on.
A custom model against the data the business owns, with the eval suite the use case needs.
Our process
01
Discover
We audit the data, the business question, the accuracy and the deployment the use case needs.
02
Plan & Design
We design the pipeline, the model, the eval suite and the deployment.
03
Develop
We build the pipeline, the model and the eval suite in sprints.
04
Deploy
We ship to production with the eval, the monitoring and the runbook live.
05
Optimize & Grow
We read the eval, the drift and the team feedback, and ship the next iteration.
Technology
What you can expect
Industries we serve
Churn, demand, fraud, risk, lead scoring, LTV, conversion, the forecasts the business plans against. The choice of model depends on the data, the business question and the accuracy the use case needs. We pick against the requirements, not a default algorithm.
It depends on the model and the use case. For a churn model, 6–12 months of customer history is a reasonable starting point. For a demand forecast, 2+ years of weekly data is a good starting point. The data audit is part of the engagement, and we will say so on the call.
Model monitoring is part of the architecture. The model's input distribution, output distribution and accuracy are monitored on a schedule. When the drift crosses a threshold, the model is retrained against the latest data, with the eval suite as the gate. The drift review is monthly, not annual.
Yes, when the use case needs it. Fraud, risk and lead scoring are real-time use cases; the model is deployed behind a low-latency API with the monitoring and the eval suite. The deployment is part of the architecture, with the choice made in the discovery.
Related services
Business software
Tell us the outcome you need. We’ll come back with an approach, a timeline and a written estimate.